FAQ's

Selling.

Are there brands you don't accept?

Yes, please use our "Brand Search Bar" above, if your brand does not show up, we cannot accept your item.

What about condition?

We do not buy any items with holes, stains or odors. Items should be in good pre-owned or new condition.

Check our Condition Guide

How long does it take to sell my items by shipping?

We aim to value your online submission with 24-48 hours, the entire process can take 1-2 weeks.

Are my items safe?

Your items are 100% insured while in our pocession and are also 100% insured when shipped to us using a Luxus & Invoco provided shipping label.

How do you value my items?

We use proprietary tools to value each item individually to get you the most money! Sometimes 2X as much as our competition.

How do you compare to other consignment stores?

There is no comparison... we provide the simplest experience by using state of the art technology and exceptional team members.

See how we compare

Do you only accept in-season items?

Nope, we accept different types of items year round, that means we can accept sweaters in the summer and sleeveless tops in the winter.

How long does it take to drop off my items?

It can take roughly 5-10 minutes. Returning customers will experience quicker drop off speed.

How long does it take to value my items?

About 10-15 minutes for every 10 items. We aim to value all of your items within 24-48 hours. (please note we are closed on Sundays)

Will you just buy items?

Yes, we can buy your items at our sole discretion using our instantPAY method... your upfront buyout will be 60% of your consignment quote.

What types of payment can I receive?

PayPal, Venmo & Check

Do I need an appointment?

Yes appointments are required for drop offs

Schedule an Appointment

Maximum amount of items I can bring in?

We do not have a maximum or minimum amount.

How long until I get my payout?

Consignment payouts are processed during the beginning of each month for items sold in the previous month. You will receive payment via you preferred payment method. So if you have 10 items sell in May, your June payout will have be for those 10 items.

What if I don't like the consignment quote?

You can feel free to pick up your items and the valuation is at no cost to you. You can also consign individual items.

What if I submit items you don't accept?

We will give them back to you or we donate them to local charities on your behalf, up to you. We do offer a tax form for any donations.

Do items need to be on hangers?

Nope, whether on hangers, or in boxes and bags... whatever works for you. Items must be shipped to us in a box with proper packing materials for safe transit.

What is the consignment length?

We will attempt to sell you item(s) for 365 days upon receipt of the item(s), with a minimum period of 90 days.

What are the selling & consignment terms?

You can read our consignment terms by using the link below.

Selling & Consignment Terms

What if my item gets returned after it sold?

If a buyer decides to return an item after it has sold, you keep your payout and the item becomes property of Luxus & Invoco. So even when a buyer returns an item you still get paid... see simple.


Buying.

When will my order ship?

Your order will ship the same day if purchased before 7:00a eastern time Monday - Friday, orders placed after 7:00a will be shipped the following business day. Orders places on Saturday, Sunday & Holidays will be shipped the following business day.

Sales tax?

We charge 6% Michigan sales tax on items purchased on our online store being shipped to a Michigan address. Items purchased on ebay are subject to marketplace sale taxes which vary.

How long does it take to receive my order?

Most items ship out via USPS, orders are normally delivered within 2-3 days of the original shipment date.

Is my order insured?

Your order is automatically insured by USPS.

How can I pay?

Please see the respective marketplace for payment methods.

Returns?

Returns must be requested through your order details, or by contacting us. Returns are accepted within 30 days of purchase and must be unworn & undamaged.

Can I buy online and pickup?

Yup! Simply select "Pickup" as your delivery method during checkout. Order are ready within 24 business hours.

Do you ship internationally?

International orders are only available on our ebay store.